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Campus Liaison Officer Training

Congratulations on being elected as a Campus Liaison Officer. In order to prepare you for the role, you will need to complete some training. The training is online and can be done at a time that suits you. The Campus Development Coordinator or another Beds SU staff member will then have a one-to-one meeting with you to discuss your individual needs and the support we can offer. You will need to complete all 4 sections. 

If you have any questions please email: be.heard@beds.ac.uk 

Section 1: Beds SU and Your Role

1. Read the following information about the structure of Beds SU and our campuses.

2. Read the Campus Liasion Officer role description

Section 2: The Feedback Loop 

An important part of making sure that student’s voices are heard is to collect feedback about the experience that each student has whilst they are at the University of Bedfordshire and tell it to the right people and let students know the response. The following sections explain the feedback loop and outlines the steps for ensuring the student voice is heard.

Collecting Feedback

What should you be collecting feedback on? 

You should be collecting feedback on student experience at your campus- mainly areas outside their learning experiences (as this is covered by Academic Reps). Watch our playlist to find out what the student experience is

Beds has a hugely diverse student body who come from lots of different walks of life, this may affect what they want from a student experiences make sure you consider other people's points of view when taking on board feedback. 

How do you collect feedback?
There are lots of ways that you could gather feedback here are some suggestions:

  • Creating surveys – Surveys can be useful for collecting data from lots of people about specific subjects so that you know how students feel about certain issues. You can find some tips for creating effective surveys here or watch our video on creating surveys using MS Forms.
  • Holding meetings – These can be a good opportunity to understand how issues affect students personally. Face to face meetings can be more accessible to some students and can be a good opportunity for “open-ended” evidence gathering. We can also help you set up online meetings. 
  • Encouraging feedback by email –you may wish to share your email with students however you shouldn’t email your fellow students if they haven’t given you explicit consent to email them about being your role. 

Escalating Feedback

There are 2 main ways for you to escalate feedback as a Campus Liasion Officer you can either talk to you Executive Officers or suggest a policy idea. 

  1. Read this document on the Executive Officer Team 
  2. Then watch our video on policies

Closing the Feedback Loop 

Students should feel as if their feedback has been acted upon so it's really important that you tell students the responses you are getting from their feedback whether: 

  • it's a good result, so you’re letting them know what’s going to change and when
  • it's something where the University can’t change it right now, so you are letting them know the reasons why.
  • or it's an update on the ongoing progress from the feedback 

There are lots of different ways you can close the feedback loop, but for you, it could be a good idea to contact the students directly – if you have their information and explain what you have achieved. You could also send out social media updates that explain the positive impact that you have had for students. You may also want to discuss the progress of previous queries during any meetings that you have. 

Section 3- Union Parliament  

As a Campus Liaison Officer, you are a member of Union Parliament watch this video to see what your role entails. 

You may also wish to submit a report (written or video) to Union Parliament (just email it to be.heard@beds.ac.uk) that describes the work you are doing to represent the needs of the students at your campus. It could include:

  • Update on the issues facing students at your campus
  • Examples of work you have been doing with students
  • Details of any feedback you have collected
  • Specific concerns of students 

Section 4- Boundaries 

1. Please watch this video that explains the boundaries of your role.

As stated in the video if you or a student you represent wish to make a complaint we advise you watch the following video playlist before doing so

2. Read about GPDR: 

Within your role you may need to collect data from students, you should ensure when doing this you are following data protection rules, so you do not break the law. General Data Protection Regulations (GDPR) are all about people giving explicit consent about how their data is used, stored and shared. Some common data protection considerations for you: 

  • Only take information that you need to take – sometimes you may need to record identifying information (e.g. name, email) of a student before you do please talk to the SU about how you can collect this securely.
  • Make sure, if you share this information, that there is a reason for sharing the data and that you have the permission of the student to share this data.

You should read the information at the following links, which describes our privacy and data protection policies and may help you to understand how you should deal with confidential data.

Quiz

Click the following link to complete the quiz.